Shipping Policy

HANDLING TIME
All orders from the USA  are shipped within 1- 3 business days of purchase.
All orders from Europe and the rest world are shipped within  3-5 business days of purchase.

Economy Shipping is free for USA, Canada, and Europe on most items. 

Once an order is shipped, we will email you a tracking number. We ship to all USA states including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO. Please make sure you enter the correct shipping address at the checkout. We will not change the shipping address once you place the order. 

For products from category Outlet for USA - delivery time is 5 working days

For the rest inventory:

Delivery to	Delivery Service	Shipping Cost	Delivery terms, days
USA	Economy	Free	3-4 weeks
Canada	Economy	Free	4-6 weeks
Europe	Economy	Free	1-3 weeks

Express UPS, USA, Europe 8-9 working days, +$ 20, additional taxes and fees may be charged upon arrival of the goods in the destination country (except the USA)

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. We apologize if an order gets stuck at customs, sent back, or even lost during the delivery process! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

CAN I CANCEL MY ORDER?

Canceling or Canceled Orders: Eligible for a full refund, including S&H, ONLY if canceled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. You have 30 minutes to cancel your order.

Still have questions? Please write to us by e-mail: contact@kozakworks.com